Questions and answers

Can't find what you're after? Email david@train90.com.au and Jess will get back to you.

Getting started

How long does the questionnaire take?

About five minutes. First a short safety check, then your goal, experience, the days and times you're free, your equipment and anything to work around.

Can I try it before I pay?

Yes. Build your program and your first week is free to view. Weeks 2 to 13 and the calendar sync unlock when you buy.

Do I need a gym or equipment?

No. Tick what you have, from nothing at all to a full gym, and every exercise in your program uses only that. Bodyweight-only programs are fully supported.

Is my plan made by AI?

Partly, and we're upfront about it. Your program is built by our software from exercises and programming rules that a qualified exercise professional has reviewed and signed off one by one. AI then adds personal touches like coaching notes, but it can only choose from approved exercises, and every program passes automatic safety checks before you see it.

I've never trained before. Is it for me?

Yes. Choose "new or returning after a long break" and your program starts with simpler exercises and lower volume. The first three weeks are a foundation block focused on learning the movements well.

How is this different from asking ChatGPT for a workout?

A chatbot will write something that sounds right. We start with the Australian pre-exercise safety screen, build only from a library of exercises reviewed by a qualified exercise professional, check every program automatically before you see it, and schedule it into your calendar.

Your program

What does the 13 weeks look like?

Week 1 is a baseline test. Weeks 1 to 3 are a foundation block, weeks 4 to 8 build, and weeks 9 to 12 progress. In week 13 you retest so you can see how far you've come.

How many days a week, and how long are sessions?

You choose: two to six days a week, 20 to 60 minutes a session, at the start times that suit you. Shift workers welcome.

How do I know how to do each exercise?

Every exercise comes with illustrated instructions and simple coaching cues: what good technique looks like and the common mistakes to avoid.

I've got a sore knee, back or shoulder. Can you work around it?

Tell us in the questionnaire and exercises that load that area are swapped for safer options. If it's a current injury that needs treatment, see your GP or physio first. We don't build rehab programs.

What if I miss sessions?

Life happens. Just pick up where you left off. On the Adaptive plan, a two-minute weekly check-in lightens the following week when you need it and updates your calendar.

Which calendars does it work with?

Google Calendar, Apple Calendar and Outlook, on phone or computer. Each session appears at the time you choose, with a link to the full workout.

Safety and health

Why do you ask health questions?

We use the Adult Pre-Exercise Screening System, the same screen Australian trainers and gyms use. It picks up anyone who should check with a doctor before starting a new exercise program. See our safety page for how it works.

What happens if I answer yes to a health question?

We'll ask you to talk to your GP or another health professional before you start. Once you have their go-ahead, you can come back and confirm it, and we'll build your program. We don't ask for a medical certificate.

Who isn't Coastline PT suitable for?

Anyone under 16, people who are pregnant or have given birth in the last six months, and anyone needing rehabilitation for an injury or medical condition.

I'm over 65. Is there a program for me?

Yes. Active Ageing is a separate 13-week program for people 65 and over, built around balance, strength and confidence for everyday life. It starts gently, keeps sets low and includes walking days.

Can my teenager use it?

16 and 17-year-olds can, with a parent or guardian's consent. Their program is bodyweight, plus a light band for some sport exercises.

Is this medical advice?

No. It's general fitness programming for healthy adults (and 16–17-year-olds with a parent's consent: bodyweight, plus a light band for some sport exercises). There's also an Active Ageing program for people 65 and over, built around strength, balance and confidence for everyday life. If the safety check flags something, we'll ask you to see your GP first. We don't build rehab programs or programs for pregnancy.

Plans and payment

How much does it cost?

The 90-Day Program is a one-off $79. The Adaptive plan is $25 a month with weekly check-ins that adjust your next week. Prices are in Australian dollars. See the plans page for the full comparison.

What's the difference between the plans?

Every plan gives you a full 13-week program in your calendar. The 90-Day Program is set at the start. The Adaptive plan adds a two-minute weekly check-in, and if a week was too hard, too easy or you were unwell, the next week adjusts and your calendar updates.

Is there a lock-in contract?

No. The Adaptive plan is month to month (or yearly). Cancel any time with no fee: choose Manage billing on your program page or in your emails, or reply to any of our emails. It stops at the end of the month (or year) you've paid for. You keep your current program.

Can I get a refund?

Yes. If you're not happy with your 90-Day Program, email us within 14 days of receiving it for a full refund. Your rights under the Australian Consumer Law also apply.

How do I pay?

By card through Stripe's secure checkout. We never see or store your card details.

Privacy

What happens to my information?

Your answers are stored in Australia. Our AI only ever sees de-identified details like your goal and equipment, never your name, email or health answers.

Will you send me marketing emails?

Only if you tick the box to say yes, and you can unsubscribe in one click. Emails about your program (like your week-1 kickoff and retest reminder) are part of the service.

Can I see, correct or delete my information?

Yes. Email david@train90.com.au and we'll respond within 30 days, free of charge. Some program and screening records are kept for a set period after your program ends; the privacy policy explains how long and why.

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